Foundations in Customer Services Training Program | Chinese-American Planning Council
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Contact

133-14 41st Avenue, 7th Floor
Flushing, NY 11355
Telephone: 
718-358-8899 x.740
Fax: 
347-803-1778

Email: amontalvo@cpc-nyc.org

Program contact: 
Annette Montalvo

The Foundations in Customer Service (FCS) offers an intense two week training program. Topics include: Customer Service, Professionalism, Confidence Building, Effective Communication with colleagues and customers and The Importance of Teamwork; and Job Readiness Skills.

Foundations in Customer Services Training Program

CPC Foundations in Customer Services Training Program connects community members who have a passion and desire to assist others to the service industry. The program provides employment training, case management, job placement assistance, and retention support.

The program's goal is to equip community members with various skills necessary for success across the service industry.

Community members learn about the key characteristics of becoming a successful customer service representative, including professionalism, effective communication and teamwork.

Impact

Our program helps participants earn placements in positions within retail, hospitality, and food and beverage industries. More than 85% complete the program and 78% are placed in a job after completion.

Support

This program is funded by Robin Hood.